Frequently Asked Questions
Orders
Orders may be changed or cancelled depending on their production status.
Please contact us as soon as possible at help@laqare.com with your order number.
Once production or customization has started, cancellation or changes may not be possible.
Please contact us immediately if you need to change your ring size.
We will review the order status and let you know whether the change can still be accommodated.
Modification requests should be submitted as soon as possible.
Changes may be possible before production begins, but once production has started,
modifications may not be available or may involve additional charges.
Yes. After your order is successfully placed, an order confirmation will be sent
to the email address provided during checkout.
Please email help@laqare.com and include your order number and the name used
when placing the order.
Shipping & Returns
Most LAQARE jewelry is made to order and requires approximately 7–9 business days
for production. After dispatch, delivery generally takes another 7–9 business days,
depending on the destination and carrier.
The typical total timeframe is approximately 14–18 business days,
excluding customs clearance and unforeseen carrier or delivery delays.
Depending on the destination and service selected, LAQARE may ship orders using
UPS, DHL, FedEx, USPS, or another appropriate carrier.
Once your order has been dispatched, tracking information will be sent to the
email address provided with your order.
Returns are generally accepted within 30 days only for qualifying cases such as
verified manufacturing defects, incorrect items, significant deviation from approved
specifications, verified shipping damage, or another LAQARE-approved reason.
Prior written authorization is required before returning an item.
Custom, personalized, engraved, resized, modified, and specially manufactured
jewelry is generally non-returnable once production has started, except where
required by applicable law or in qualifying defect or nonconformance cases.
Moissanite & Jewelry
Moissanite is a gemstone known for its brilliance, fire, durability,
and distinctive sparkle. It is a popular choice for engagement rings
and fine jewelry.
No. Moissanite and diamond are different gemstones with different
chemical compositions and optical properties.
Moissanite is highly brilliant and is known for strong fire and sparkle.
Its appearance is distinctive from diamond while offering exceptional brilliance.
Yes. Moissanite is a popular choice for engagement rings because of its
durability, brilliance, and suitability for everyday wear.
Metal options vary by design and product. Available options may include
10K or 14K gold in yellow, white, or rose gold, depending on the specific jewelry piece.
Custom Jewelry
Custom jewelry may be available depending on the design and production requirements.
Please contact help@laqare.com with your ideas, reference images, preferred gemstone,
metal, size, and other specifications.
Some designs can be produced with alternative gemstones or metals.
Availability depends on the design and requested specifications.
Engraving may be available on selected jewelry. Please contact us before ordering
if you would like to discuss an engraving request.
Ring Size
Please use the ring size information provided on the product page before placing
your order. If you are unsure, contact LAQARE before ordering for assistance.
Ring size selection is the customer's responsibility. Resizing may be available
for selected designs and may involve an additional charge.
Resizing availability depends on the ring design, metal, setting, and required
size adjustment. Please contact us for an evaluation.
Payment
Available payment methods are displayed during checkout and may vary
depending on your location and payment provider.
Payment is generally processed when the order is placed through the
available payment provider.
Payment information is processed through the payment services available
at checkout. LAQARE does not intentionally store complete payment card details.
Customs
International orders may be subject to customs duties, taxes, tariffs,
or other import charges imposed by the destination country.
Where applicable, if you pay an eligible tariff or import duty, please send
the official payment receipt to help@laqare.com. After verification,
LAQARE may reimburse the full verified eligible amount according to its
shipping policy.
Customs clearance is controlled by the destination country's authorities
and may affect delivery times. LAQARE will provide available tracking
information and updates when possible.
Jewelry Care
Store your jewelry separately in a clean, dry place when not being worn.
Avoid harsh chemicals, strong cleaning products, and unnecessary impact.
Many LAQARE pieces are designed for everyday wear, but removing jewelry
during strenuous activities, cleaning, swimming, showering, and exposure
to harsh chemicals can help maintain its appearance.
Use gentle jewelry-cleaning methods appropriate for the specific metal
and gemstone. Avoid abrasive materials and harsh chemicals.
Contact
You can contact LAQARE by email at
help@laqare.com.
Please include your order number when contacting us about an existing order.
LAQARE operates from Surat, Gujarat, India.
Please email help@laqare.com and our team will respond as soon as reasonably possible.
