Refund policy
Return Eligibility
Returns may be accepted within 30 days of delivery for:
• Verified manufacturing defects
• Incorrect items received
• Significant deviation from approved specifications
• Verified shipping damage
Prior written approval from LAQARE is required before returning any item.
Non-Returnable Items
Returns, exchanges, or refunds are generally not accepted for:
• Custom-made, personalized, or engraved jewelry
• Made-to-order jewelry
• Customized ring sizes or specifications
• Items already in production
• Clearance or promotional purchases exceeding 10% off
• Items returned after 30 days
• Worn, damaged, resized, repaired, or altered items
• Unauthorized returns
Return Request
To request a return, contact help@laqare.com with:
• Order number
• Full name
• Product details
• Reason for return
• Photos or videos, if applicable
Do not ship an item until LAQARE provides written return authorization.
Return Shipping
Customers are responsible for return shipping unless the return is approved for a verified defect, incorrect item, or verified shipping damage.
Returns should be sent using a trackable and fully insured shipping service.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Refunds are generally processed within 2–7 business days after approval. Your bank or payment provider may require additional time.
Where permitted by applicable law, reasonable deductions may apply for transaction fees, production costs, customization, materials, shipping, handling, or applicable customs/tariff charges.
Made-to-Order & Customized Jewelry
Made-to-order and customized jewelry may become non-cancellable and non-returnable once production begins, except where required by applicable law or in cases of qualifying defects or incorrect items.
Customers are responsible for confirming ring size, metal, stones, engraving, and other customization details before production.
Damaged or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or significantly different item, contact help@laqare.com with your order number and clear photos or videos.
Ring Resizing & After-Sales Service
Resizing, repairs, and other after-sales services may be available after the return period, subject to product evaluation, feasibility, and applicable charges.
Return Address
LAQARE
B 701 Pragati IT Park, Mota Varachha, Opp. AR Mall
Surat, Gujarat 394101, India
LAQARE may provide an alternative return location for international customers when available.
Questions & Support
For return, refund, or order assistance:
LAQARE — Fine Jewelry, Made With Care.
